Property services
Security
Systems, monitoring and close protection where needed.
3 firms on the network Lake Como
Consider what a closed villa looks like from the water in January. The shutters have not moved since October, the garden lights are on a timer that everybody in the village can predict, the jetty is empty, and there is a wooded approach with no overlooking neighbours between the road and the front door. The risk that follows is opportunistic and seasonal rather than dramatic: this is a low-crime part of Italy, and what happens to second homes here is burglary in the quiet months, occasionally by people who arrive and leave by boat. The physical constraints are the same ones that govern every trade on this page. You cannot floodlight a hillside that is protected landscape, and on a listed building you cannot bolt a camera or a cable wherever the installer would like to put it, so the design has to work with the fabric rather than over it.
The failure that matters, though, is not detection. It is response. A great many houses on this lake have an alarm that reports to a monitoring centre in another province, which telephones a number that rings in London, which reaches a voicemail. Nothing about that arrangement causes anybody to walk into the garden. The question worth asking any firm is a simple one: when this activates at two in the morning in February, who physically attends, where do they set out from, how long does the shore road take them at that hour, and who holds a key. The second question is about the system itself. Power cuts, a broken line and a router that never came back after a storm are the ordinary causes of a system that has silently been offline since March, which is why monitoring only means something when somebody is checking that the monitoring is alive. That is usually a job shared with whoever manages the house.
Proportion is the last thing, and the hardest to sell. What most houses here need is a well-designed system, a real keyholder, and somebody who walks the grounds and looks at the building through the winter, not a presence at the gate. In a village where the families have known each other for generations, men in dark suits at the entrance to a house achieve precisely the opposite of privacy: they announce who is staying, they are discussed in the bar within the hour, and they make the house more interesting rather than less. Where close protection is genuinely required, and occasionally it is, the right version of it here is small, local, unbadged, and arranged so that nobody in the village has anything to talk about.
01What they actually do
Survey and system design
Working out where detection actually needs to be on a hillside site, and installing it in a way a protected building and its landscape will tolerate.
Monitoring and keyholding
Watching the system, holding a key locally, and having a named person who attends rather than a number that rings in another country.
Checks while the house is empty
Walking the grounds and the building through the off-season, and confirming that the system is still online rather than assuming it.
Close protection and event cover
Discreet cover for a family, an arrival or a party, arranged so that it does not advertise the house to the village.
02How we choose
We test the response, not the brochure. With the owner's agreement we have activations attended out of season and at inconvenient hours, and we time them. We also look at how an installation has been done on a protected building: cabling, fixings, where equipment has been placed and whether the architect was consulted, because a firm that has drilled a listed cornice is a firm that will do it again.
No firm pays to be listed and we take nothing on an installation or a monitoring contract. In a trade that sells on anxiety, a commission would put us on the wrong side of the advice, and the honest answer for many houses is a smaller system than they were offered.
We remove a firm the first time an attendance does not happen or a system is found to have been offline without anybody noticing. We also part company with anyone who discusses one client's arrangements with another, which in a small trade in a small province is not a hypothetical risk. Only three firms sit here, and we would rather say we cannot help than add a fourth we have not tested in February.
Security: questions
Is Lake Como safe?
Yes, by any ordinary measure. The realistic risk to a second home here is opportunistic burglary during the months it stands empty, not anything more serious.
That risk concentrates on houses which are visibly unoccupied, isolated from neighbours, and approachable from the water or from an unlit lane. It is met with sensible detection, a genuine local response and the house being visited regularly, rather than with anything conspicuous.
How is alarm monitoring charged?
Normally an annual or monthly monitoring contract, separate from the cost of the installation, with attendance and keyholding either included or charged per call-out. We do not publish rates.
Read the contract for what attendance actually means: how quickly somebody sets out, from where, and whether they enter the property or wait outside for the police. A cheap monitoring contract with no local attendance is not really a security arrangement at all.
Can cameras be installed on a protected villa?
Usually, but not anywhere the installer likes. On a listed building, and within protected landscape, the placement and fixing of equipment and cabling has to be agreed rather than assumed.
The practical route is to have the architect involved at survey stage, so that equipment goes where it will be permitted and where it will not damage historic fabric. There are also rules about what a camera may overlook beyond your own boundary, which is worth checking on a site where the neighbours are close.
Do I need security if I have a housekeeper or a manager?
They are part of the answer, not the whole of it. A house that is visited regularly is a much harder target, but somebody still has to respond at two in the morning in February.
The arrangement that works is a system properly designed for the building, a keyholder living close by, and the property manager confirming through the winter that everything is still online. The three together cost less than most owners expect and work considerably better than any one of them alone.
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